FAQ

We ship worldwide. Domestic orders within Australia typically arrive in 7–14 days, and international orders in 10–21 days. These are estimates and can be affected by customs, public holidays, and carrier delays outside our control.

We aim to process every order within 24 hours. You'll get a confirmation email as soon as you order, then a second email with tracking details once it's dispatched.

Yes — please allow 3–4 business days after receiving your tracking number for it to become active in the carrier's system.

International orders may be subject to customs fees, import duties, or taxes on arrival. These are set by your country and aren't included in the product price or shipping cost, so they're your responsibility as the customer.

If your order hasn't turned up within the estimated delivery window, email info@noverahealth.store and we'll look into it for you right away.

We accept returns within 30 days of delivery, provided the item is unused, unworn, in its original packaging, and you have proof of purchase. Please contact us before sending anything back — items returned without prior approval won't be accepted.

Sale items, gift cards, perishable goods, custom or personalised products, personal care items, and hazardous materials aren't eligible for return. If you're unsure whether your item qualifies, reach out before starting a return.

Please inspect your order as soon as it arrives. If something's damaged, defective, or incorrect, contact us straight away and we'll sort it out.

Return your original item once we've approved it, then place a new order separately for the item you'd like instead.

Once we've received and inspected your return, approved refunds are processed to your original payment method within 10 business days. If it's been more than 15 business days since approval and you still haven't received it, get in touch.

Yes. EU customers can cancel or return an order within 14 days of receipt, for any reason, provided the item is in its original condition with proof of purchase. Notify us in writing at info@noverahealth.store, and we'll reimburse your payment (including standard delivery) within 14 days of receiving your notice. Return shipping costs are covered by you.

Most brands list "1% Copper Tripeptide-1" — but that 1% refers to a pre-diluted stock solution, meaning the actual active peptide in the finished formula is closer to 0.01%. Novera's GHK-Cu Serum contains 0.2% actual active peptide, roughly 20x stronger than a typical "1%" serum on the market.

It's a brightening AHA formula built around Kakadu plum and finger lime — Australian superfruits high in natural acids. It gently exfoliates and resurfaces the skin, evening out tone and texture.

Yes — they're designed as a pair. Apply the Australian Superfruit Serum first to resurface the skin and open up the penetration window, then follow with the GHK-Cu Copper Peptide Serum to repair, rebuild, and soothe.

Yes — The Novera Duo. When the GHK-Cu Serum is in your cart, the Australian Superfruit Serum drops by $14.95, landing the pair at $99.95.

A consistent 1–10°C, keeping peptides, skincare actives, and other temperature-sensitive items properly stored.

Via a touch-sensitive control panel on the unit — there are no physical buttons.

Yes — it runs on dual rechargeable batteries, is fully portable, and is TSA compatible, so it's suited to travel as well as everyday use.

It's built for anything that needs consistent, controlled cooling — skincare actives, peptide vials, medications, and insulin pens included.