Privacy policy

Overview: This policy explains how Novera Health collects, uses, and protects your personal information when you use our store and services. Our store is hosted on Shopify. By using our site, you acknowledge you have read and understood this policy.

What We Collect: We may collect the following depending on how you interact with us — contact details (name, address, phone, email), payment information, account credentials, transaction history, customer support communications, and device and usage data collected automatically via cookies and similar technologies.

How We Use It: Your information is used to process and fulfil orders, manage your account, personalise your shopping experience, send order-related notifications, provide customer support, prevent fraud, comply with legal obligations, and for marketing communications where applicable.

Who We Share It With: We share your information with Shopify and third-party service providers necessary to operate our business, including payment processors, shipping partners, and analytics providers. We may also share data with marketing partners for advertising purposes. We do not sell your personal information. For more on how Shopify handles your data, visit Shopify's Consumer Privacy Policy.

Cookies: We use cookies to power site functionality, remember your preferences, and analyse usage. You can manage cookie preferences through your browser, though disabling them may affect your experience.

Your Rights: Depending on your location, you may have the right to access, correct, delete, or export your personal data, restrict processing, withdraw consent, or opt out of targeted advertising. EU and UK residents have additional rights including the right to object to processing. To exercise any of these rights, contact us at info@noverahealth.store.

EU & International Users: Your data may be stored or processed outside your country of residence. For users in the European Economic Area or UK, we rely on approved transfer mechanisms such as Standard Contractual Clauses where required.

Children: Our site is not intended for children. We do not knowingly collect personal information from anyone under the age of majority in their jurisdiction.

Changes to This Policy: We may update this policy from time to time. The current version will always be posted on our site with an updated date.

Contact: For any privacy-related questions or to exercise your rights, contact us at info@noverahealth.store.