Shipping policy
We Ship Worldwide: Novera Health proudly delivers to customers across the globe. No matter where you are, we're committed to getting your order to you.
Order Processing: All orders are processed as quickly as possible, we always aim to process orders within 24 hours. You will receive a confirmation email once your order has been placed, and a second notification with tracking information once your order has been dispatched.
Estimated Delivery Times: Delivery timeframes vary depending on your location:
- Domestic & Local Orders: 7–14 days
- International Orders: 10–21 days
These are estimates only and may be affected by customs clearance, public holidays, weekends/non business days, or other factors outside our control. Novera Health is not responsible for delays caused by third-party carriers or customs authorities.
Tracking Your Order: Once your order has shipped, you'll receive a tracking number via email. Please allow 3-4 business days after receiving your tracking number for it to become active in the carrier's system.
Customs & Import Duties: International customers may be subject to customs fees, import duties, or taxes upon delivery in your country. These charges are the responsibility of the customer and are not included in the purchase price or shipping cost.
Lost or Delayed Orders: If your order has not arrived within the maximum estimated delivery window, please contact us at info@noverahealth.store and our team will investigate it promptly.
Contact Us: For any shipping enquiries, reach out to us at info@noverahealth.store or through our website's contact page.